![]() I gave them the benefit of the doubt for a week plus. We were not happy at all with our experience at Brookdale (long term care). Hopefully it is because they are ashamed of the lack of service provided and the way my mother was treated there. My mother has since passed but do you think one of the members of the management team at that facility (that I spoke with on a regular basis about my concerns) could have offered a call, email or note of condolence? No. Brookdale is solely a money generating enterprise, only concerned about making a profit and not caring at all about their residents or their caregiving staff. I have photographic and written documentation of all of the complaints I have listed above. The list of complaints is lengthy starting with being charged for personal care that was not being provided, paying for meal delivery service and only receiving part of what was ordered which was always cold and several times a week not being given silverware to eat it with, having the weekly cleaning of the apartment included in the rent to only have it cleaned (if you can call it that) a handful of times in 10 months, to the lack of skill or compassion of many of the caregivers. I'm sorry to have ever let my mother become a resident at the Green Mountain Brookdale. This was Brookedale Green Mountain when he went in, but was acquired by Generations and changed to Montage Ridge while he was there. I am filing a complaint with the state because my loved one was put at risk in this facility. I went through all proper channels to get proper care, even spoke to Corporate Office. This place might be great if you just need to rehab from a minor surgery but is not safe if you have serious issues. CNAs did not know what the orders were even when they were in the system. Orders were not put into the system properly. An OT even falsified reports about how much oxygen was being used. This place actually put my step dad in danger by letting his oxygen levels get below what is safe. ![]() I tried to work with them, the pulmonologist sent orders, to which I was told that “just because they sent the order doesn’t mean they will be followed.” The therapy director said that “they wouldn’t raise his oxygen just to see what he needed” The social worker told me that “it is hard for the heart to pump oxygen through the body.” Spoiler alert, it is hard for the heart to pump when there ISN’T enough oxygen. The therapy department refused to give my step-dad the amount of oxygen he needed. If you have high oxygen needs or special considerations this is NOT the place to be! I am a friend or relative of a current/past residentĭo not go here if you do not fit into the little box that they think you should. I never got around to it, and it got cold. We told them that we had just eaten lunch. My mom had been and still is refusing food, so they were concerned enough to get us each a plate to try, but I didn't try it. They offered food in fact, they sent my dad and I back with a couple of plates to try their food. They showed us the memory care area, but we didn't go back into the skilled nursing. They showed us a library, a dining room, an exercise area, and a physical therapy section. She needed two-people assist out of bed and into chairs, and into the bathroom, and they couldn't handle that. ![]() They set up an interview at the place that Mom was staying at and they got back to me and said that they couldn't. I was trying to get my parents put in there because that place is a mile and a half from my house. We toured the facility and we got everything set up. Montage Ridge seemed interested, but after interviewing my mom, which is the one we needed assisted living for, they said that they couldn't help us.
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